The toolkit · For teens · For parents · For providers & educators

Doctor Communication Scripts

How to speak up, even when you're nervous. 8 moments that happen in exam rooms, each with the exact words to say. Pick the one that's happening to you.

Pushing back against a provider can feel intimidating, especially from an exam table. Keep these on your phone, or print them with your Patient Passport, and read the line straight to your doctor. Each one has a copy button so you can paste it into your notes before a visit.

it's okay to read it word for word. that's what it's for. – Rachel

What just happened in the room?

1Dismissed as "just anxiety" or stress

I understand anxiety can affect the body, but I want to ensure we aren't experiencing diagnostic overshadowing. Can we run a differential diagnosis and test for (iron levels / POTS / autoimmune markers) before assuming this is purely psychological?

What's happening

The provider attributes physical symptoms (racing heart, fatigue, GI pain) entirely to mental health without investigating.

2Medication offered before diagnostic testing

Before starting a new medication, I'd like to run comprehensive bloodwork and diagnostic tests first to make sure we aren't masking an underlying physical condition.

What's happening

The doctor prescribes psychiatric or symptom-masking medication without performing baseline bloodwork or physical evaluations.

3Refusal to order requested tests or referrals

I understand you don't believe this test is indicated today. Could you please document your specific clinical justification for declining this test in my medical chart?

What's happening

The physician declines to order a test, scan, or specialist referral that you or your family feel is medically necessary.

4Symptoms labelled as "normal" teen fatigue or drama

These symptoms are severely impacting my daily life, academic performance and attendance. This is a significant drop from my baseline. I need help identifying the biological cause, not just managing assumptions.

What's happening

Severe pain, exhaustion, or lightheadedness is minimized as typical teenage growth, diet, or school stress.

5Feeling overwhelmed, nervous, or put on the spot

It is hard for me to explain everything verbally today, so I brought my structured symptom log. I would like us to review these documented patterns together.

What's happening

You struggle to verbally explain complex symptoms under time pressure during the appointment.

6Seeking a second opinion or specialist referral

Thank you for your time today. To ensure a comprehensive or holistic assessment, I would like a referral to a specialist (e.g., dysautonomia clinic, cardiologist, rheumatologist) for a second opinion.

What's happening

You feel your current provider has reached a dead end or is unwilling to investigate further.

7Normal labs despite ongoing severe physical symptoms

I see these basic screening labs are in range, but my physical symptoms persist. What additional specialized testing or diagnostic pathways do we take when basic panels come back normal?

What's happening

Standard basic bloodwork comes back "normal," but you are still experiencing debilitating physical flares.

8Provider interrupts or rushes through the visit

Before we wrap up today, I have two remaining symptom patterns I need documented in my visit summary to ensure we have an accurate history.

What's happening

The appointment feels hurried and you haven't been able to share your full symptom record or ask key questions.

The 5 power terms used in these scripts
Diagnostic Overshadowing
Misattributing physical symptoms to a pre-existing psychiatric label without testing.
Clinical Justification
Asking the provider to officially record why care or testing was withheld.
Baseline
Comparing your current functional limitations against your normal daily health state.
Differential Diagnosis
The list of alternative physical conditions a doctor should consider before settling on "stress."
Holistic Assessment
A comprehensive evaluation that considers the entire person rather than focusing on isolated parts. For accurate personalized care it is necessary to look at interconnected physical, emotional, social, and environmental factors.